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SAI Services LLC

Updated 2026-09-07 · 10,764 reviewed · 659 listed · Scored from 8 Google reviews · How we rank ›

4.5(8) 67 low data composite score See reviews on Google ✓ Google-verified
Historic Masonry RestorationBrick MasonryConcrete & FlatworkStone MasonryChimney Masonry & RepairPatios, Walkways & Hardscaping

Google-verified8 Google reviews

SAI Services LLC
Location
Waterbury
Services
Historic Masonry Restoration, Brick Masonry, Concrete & Flatwork
Reviews
8
Ranking
#109 in Historic Masonry Restoration
Best for
Homeowners seeking chimney repairs and residential patios with close attention to aesthetics.

Business data from Google Business Profile, checked 2026-09-07. Facts from the business's own website were fetched 2026-09-07.

What recent reviews say

Five strong reviews praise their chimney repairs, patios, and attentiveness to customer wishes; a one-star review from 4 months ago details a $13,000 job (hatchway, stairs, patio) that failed catastrophically within 18 months, with pooling water, separation, and cracking concrete. The customer reported three service calls with no lasting fix, and claims the company dismissed the issues as maintenance rather than defects. Limited review volume and extreme sentiment split make this profile unpredictable.

Based on limited recent reviews, so treat this as low-confidence.

Praised for
  • skilled brickwork and repairs
  • customer satisfaction focus
  • reasonable pricing
  • professional cleanup
  • responsive to concerns
Watch-outs
  • poor drainage and grading design
  • structural failures after 18 months
  • ignored customer specifications
  • unresponsive to follow-up complaints
skilled-craftsmanshipfair-pricingattention-to-detailshoddy-workmanshippoor-cleanupresponsive-quotes
Best for: Homeowners seeking chimney repairs and residential patios with close attention to aesthetics.
Think twice if: Drainage and structural durability are critical to your project; one major job failed severely with no durable fix offered.

Where this business shines

  • Attentive to material and design details
  • Willingness to remake work to match customer expectations
  • Fast turnaround on stone replacements

Worth knowing

  • Crew member named Muhamed noted for attentiveness and pattern matching
  • 140-year-old chimney repair involved wrapping and concrete reinforcement
  • One $13,000 project (hatchway, stairs, patio) developed pooling water, concrete cracking, and separation within 18 months; customer reports three service visits with unresolved drainage issues
  • Business changed its name from Design and Build Masonry to SAI Services LLC

What reviews say by service

Chimney Masonry & Repair
Successful 140-year-old chimney restoration with wrapping and concrete reinforcement praised for durability
Patios, Walkways & Hardscaping
Mixed: recent work praised for aesthetics and responsiveness to design, but one major patio project failed with pooling water and structural separation
Brick Masonry
Positive feedback on brickwork pattern matching and natural stone replacement without resistance

How it compares

  • Rated 4.5 against a 4.77 average across the 181 historic masonry restoration businesses listed here.
  • Has more Google reviews than 65% of the businesses in this directory.

What earned this score?

Ranking Method
Star rating 74
Review volume 41
Review recency 92
Review sentiment 50
Profile completeness 100
Verification 30

Rating breakdown

5
7
4
0
3
0
2
0
1
1

Common questions

Is SAI Services licensed and insured?
Yes, according to their website.
What is the service area?
The business claims to serve Connecticut.
Do they offer warranty or follow-up service?
One review mentions three service visits to address drainage issues on a patio job, but no clear warranty terms are stated in the inputs.
Request a quote

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Last updated 2026-09-07